Home services
A clean, safe home and a tidy garden, without the worry
Regular cleaning and garden care for NDIS participants and people on aged care, including Support at Home. We look after the jobs your disability or age makes hard, the way you like them done.
- All NDIS plan types NDIA-managed, plan-managed and self-managed
- Clear NDIS pricing Never above the official price limit for NDIA-managed and plan-managed plans
- Aged care welcome Book privately, or ask your Support at Home provider
- In writing first A service agreement before the first visit
Cleaning
Home cleaning, room by room
Regular cleaning of the rooms you use every day, done your way. Weekly, fortnightly or as agreed in your plan. You choose what matters most and we follow the same checklist every visit.
NDIS item 01_020_0120_1_1 · Support at Home: domestic assistance
Kitchen
- Wipe benches, splashback and cupboard fronts
- Clean the sink, taps and stovetop
- Wipe the outside of the fridge, oven and microwave
- Wash and put away dishes, or load and empty the dishwasher
- Sweep and mop the floor
Bathroom and toilet
- Clean the shower, bath and screens
- Clean the basin, taps and mirror
- Clean and disinfect the toilet
- Wipe grab rails, shower chairs and benches
- Mop the floor and replace towels
Bedrooms
- Change bed linen and make the bed
- Dust surfaces and bedside tables
- Vacuum or mop the floor
- Tidy clothes away if you would like us to
Living areas
- Dust surfaces, shelves and skirting boards
- Wipe light switches, door handles and remotes
- Vacuum rugs and floors, then mop hard floors
- Straighten cushions and tidy up
Laundry
- Wash, dry and fold clothes
- Iron clothes you choose
- Wipe the laundry tub and benches
- Sort and put away linen
Around the home
- Empty bins and recycling
- Take bins out on collection day and bring them back in
- Wipe accessible features such as ramps, rails and door buttons
- Tell you about anything that looks broken or unsafe
Not included in funded cleaning
- End-of-lease or bond cleaning (the NDIS treats this as a tenancy cost)
- Pest control, carpet steam cleaning and dry cleaning
- Cleaning products and equipment, which the NDIS counts as household items
- Cleaning for other people in the home who are not part of your plan
Ask us about a private quote for jobs the NDIS or Support at Home will not fund.
Gardening
Gardening and yard work that keeps you safe outside
Tidy lawns, clear paths and safe access to your front door, clothesline and car. Funded garden care is about safety and access, so we focus on what helps you live well at home.
NDIS item 01_019_0120_1_1 · Support at Home: home maintenance and repairs
Lawns
- Mowing
- Edging along paths and beds
- Whipper snipping around fences and posts
Garden beds
- Weeding
- Light pruning of shrubs and small hedges
- Tidying spent plants and leaves
Paths and access
- Clearing paths, ramps and driveways
- Cutting back plants that block the way
- Removing trip hazards such as fallen branches
Outdoor living
- Sweeping courtyards, balconies and patios
- Wiping outdoor tables and chairs
- Keeping clotheslines clear
Green waste
- Raking leaves
- Bagging garden waste
- Filling your green bin or taking waste away
Gutters
- Clearing leaves from gutters where it is safe from the ground or a low ladder
- Telling you if gutters need a tradesperson
Not included in funded gardening
- Landscaping, new garden beds and planting for appearance
- Tree removal and work that needs a licensed arborist or tradesperson
- Pool and spa maintenance
- Fencing, gates and building repairs
- Plants, soil, tools and other garden supplies
What can I claim?
How will you pay? Choose one to see what it means
NDIA-managed
- Who pays us
- The NDIA pays us directly from your plan.
- Price
- Up to the NDIS price limit: $60.10 an hour for cleaning, $59.01 for gardening.
- Can you use Manora?
- Yes. You can only use registered providers, and we are registered for household tasks.
- Next step
- Send us an enquiry. We set up a service agreement and claim from your plan.
Plan-managed
- Who pays us
- We invoice your plan manager, who pays us from your plan.
- Price
- Up to the NDIS price limit.
- Can you use Manora?
- Yes.
- Next step
- Send us an enquiry with your plan manager's details.
Self-managed
- Who pays us
- We invoice you. You pay us and claim from your plan.
- Price
- You agree the price with us. Price limits do not bind self-managed funding.
- Can you use Manora?
- Yes.
- Next step
- Send us an enquiry and we will send a service agreement.
Support at Home
- Who pays us
- Your Support at Home provider pays from your budget, and you pay a contribution.
- Price
- You contribute 17.5% to 80% of the price, depending on your pension status.
- Can you use Manora?
- Only if your provider engages us as an associated provider. We are not a registered aged care provider.
- Next step
- Ask your Support at Home provider whether they can engage us, or book us privately.
Paying privately
- Who pays us
- You pay us directly.
- Price
- We quote before the first visit.
- Can you use Manora?
- Yes. Anyone can book cleaning or gardening with us.
- Next step
- Send us an enquiry for a quote.
Cost estimate
Work out what regular help could cost
Move the controls to see an estimate at the official NDIS maximum (the price limit). Your actual price is confirmed in your service agreement and is never higher.
Estimate at the NDIS maximum
$0 a month
- Each visit
- $0
- Each year
- $0
- Your contribution each month
- $0
An estimate only, not a quote. It uses the highest price the NDIS allows, so your cost should be the same or lower. Support at Home providers set their own prices, so your provider's price may differ. Part pensioners contribute between 17.5% and 80%.
Get an exact quoteNDIS
Paying with your NDIS plan
The NDIS funds essential household tasks that you cannot do yourself because of your disability. Cleaning and yard work come from your Core supports budget, under Assistance with daily life, and must be related to your disability and in line with your plan.
The support items and the official NDIS maximum
| Service | Support item | Official NDIS maximum (Sydney) |
|---|---|---|
| Cleaning | 01_020_0120_1_1 House Cleaning And Other Household Activities | $60.10 an hour |
| Gardening and yard work | 01_019_0120_1_1 House or Yard Maintenance | $59.01 an hour |
Your plan type
| How your plan is managed | Providers you can use | Price limits | Can you use Manora? |
|---|---|---|---|
| NDIA-managed (agency-managed) | Registered providers only | Price limits apply | Yes. We are a registered NDIS provider for household tasks. |
| Plan-managed | Registered or unregistered providers | Price limits apply | Yes. We invoice your plan manager. |
| Self-managed | Registered or unregistered providers | Price limits do not bind you | Yes. We invoice you and you claim from your plan. |
For support coordinators and plan managers
- Registered for group 0120 Household Tasks (4-MCXSW85)
- Claims under 01_020_0120_1_1 and 01_019_0120_1_1, within the price limit
- Service agreement and schedule of supports before we start
- We report back to you, with the participant's consent
What the NDIS does not pay for
- End-of-lease, bond or exit cleaning
- Cleaning products, garden supplies and tools
- Landscaping, renovations and standard repairs
- Pools, spas, fencing and gates
- Tasks you can do yourself
Aged care
Aged care cleaning and gardening
For older people living at home.
Support at Home is the government program for older people living at home. It replaced home care packages on 1 November 2025. Cleaning (domestic assistance) and gardening (part of home maintenance and repairs) are both on its service list, as "everyday living" services.
What it covers
- Light cleaning: vacuuming, mopping, dishes
- Laundry and ironing
- Light gardening for safe access: mowing, pruning, clearing
- Small safety jobs such as cleaning gutters
Not landscaping, gardening for appearance, tree removal, carpet cleaning or pest control.
What you contribute
| Your situation | You pay |
|---|---|
| Full pensioner | 17.5% |
| Part pensioner, or self-funded retiree with a Commonwealth Seniors Health Card | Between 17.5% and 80%, depending on your income and assets |
| Self-funded retiree without a Commonwealth Seniors Health Card | 80% |
My Aged Care, checked 2 October 2026. There are no government price caps on these services yet.
Your quarterly budget
| Classification | Each quarter |
|---|---|
| Level 1 | $2,757.89 |
| Level 2 | $4,120.89 |
| Level 3 | $5,645.23 |
| Level 4 | $7,632.04 |
| Level 5 | $10,202.32 |
| Level 6 | $12,365.48 |
| Level 7 | $14,944.20 |
| Level 8 | $20,073.50 |
Current at 1 October 2026, including care management.
Getting started with Support at Home
Step 1: Contact My Aged Care
Call 1800 200 422 or apply at myagedcare.gov.au for an assessment.
Step 2: Get assessed
An assessor works out the help you need and your classification, which sets your budget.
Step 3: Choose a provider
Your Support at Home provider manages your budget and arranges your services.
Using Support at Home funding with us. We are not a registered aged care provider. Your Support at Home provider can only pay us if they engage us as an associated provider, so ask them whether they can. You can always book us privately.
What to expect
From your first call to every visit
- 1
Tell us what you need
Enquire online or call. Tell us the service, how often, and how it is paid for. Coordinators can enquire for a participant.
- 2
We talk it through
We confirm the tasks, how long each visit takes, the price and the best day and time for you.
- 3
Service agreement
Everything in writing before we start: tasks, timing, price, cancellations and how to raise a concern.
- 4
On the day
We arrive at the agreed time, check in with you, work through your checklist, and tell you about anything that looks unsafe or broken.
- 5
We keep checking in
We ask how it is going and adjust the checklist as your needs change.
Our standards
What you can expect from us
Registered NDIS provider
Registration 4-MCXSW85 includes household tasks, so every NDIS plan type can use us.
NDIS Code of Conduct
Everyone who works in your home respects your privacy, your choices and your routine, and works safely.
Everything in writing
A service agreement before we start: tasks, visit length, price, cancellations and how to raise a concern.
Screened workers
Everyone who visits holds an NDIS Worker Screening Check and has completed the NDIS Worker Orientation Module.
Insured
We are insured, and certificates of currency are available on request.
Choosing a provider
Six questions to ask any provider
Use these with us or anyone else. A good provider will answer every one clearly.
- 1
Are you a registered NDIS provider for household tasks?
NDIA-managed participants can only use registered providers. Ask for the registration number and check it on the NDIS Commission register.
- 2
Which support items will you claim, and at what price?
Cleaning and gardening use 01_020 and 01_019. The price should be no more than the NDIS price limit if your plan is NDIA-managed or plan-managed.
- 3
Will I get a written service agreement?
It should set out the tasks, visit length, price, cancellation notice and how to make a complaint.
- 4
Who will come to my home?
Ask about worker screening, and whether the same person can visit each time.
- 5
What happens if I need to cancel?
Under NDIS rules a provider can charge for a cancellation with less than 2 clear business days' notice. Make sure the agreement says so.
- 6
How do I raise a problem?
Every NDIS provider must have a complaints process. You can also contact the NDIS Quality and Safeguards Commission.
Questions
Common questions
NDIS
Does the NDIS pay for cleaning and gardening?
Yes, when you cannot do the task yourself because of your disability and it fits your plan. Cleaning and yard work are "household tasks", funded from the Core supports budget (Assistance with daily life). Talk to your support coordinator or plan manager if you are not sure your plan covers it.
Which NDIS support items do you use?
Cleaning is claimed under 01_020_0120_1_1 House Cleaning And Other Household Activities. Gardening and yard work are claimed under 01_019_0120_1_1 House or Yard Maintenance. Both are hourly items in the Assistance with daily life category.
Are you a registered NDIS provider?
Yes. Manora is a registered NDIS provider, and our registration includes household tasks (registration group 0120). You can check us on the NDIS Commission provider register.
I am NDIA-managed. Can I use you?
Yes. NDIA-managed participants can only use registered providers, and our registration covers cleaning and yard work.
How much does the NDIS pay per hour?
The NDIS sets the most a provider can charge for NDIA-managed and plan-managed funding. From 24 September 2026 that is $60.10 an hour for house cleaning and $59.01 an hour for house or yard maintenance in most of Australia, including all of Sydney. These limits are reviewed during the year, so check the current NDIS Pricing Schedule.
Will the NDIS pay for an end-of-lease clean?
No. The NDIS lists exit cleaning as a tenancy cost, not a disability support. We can still quote for one if you pay for it yourself.
Aged care
Can my aged care package pay for cleaning and gardening?
Under Support at Home, cleaning is "domestic assistance" and gardening is part of "home maintenance and repairs". Both can be funded, and both are "everyday living" services, so you pay a contribution of between 17.5% and 80% of the price depending on your pension status. Your Support at Home provider must arrange the service. We are not a registered aged care provider, so please ask your provider how they can include us.
How much will I contribute for cleaning or gardening?
Cleaning and gardening are "everyday living" services under Support at Home. A full pensioner contributes 17.5% of the price. Part pensioners and Commonwealth Seniors Health Card holders contribute between 17.5% and 80% depending on income and assets. Other self-funded retirees contribute 80%. Services Australia works out your rate.
I am still on the Commonwealth Home Support Programme (CHSP). Can I use you?
The CHSP is run by funded providers, who arrange services such as domestic assistance and home maintenance. Ask your CHSP provider about your options. You can also book us privately.
Visits
Do I need to supply cleaning products?
The NDIS does not pay for cleaning products, because they are household items. We will agree with you before the first visit who supplies them.
Do I need to be home?
It is up to you. Many people like to be home for the first visit. After that we can agree how we get in, in writing.
Can I book you privately without NDIS or aged care funding?
Yes. Anyone can book cleaning or gardening with us and pay directly. Ask us for a quote.
What if I am not happy with a visit?
Tell us in any way that suits you and we will put it right. You can also make a complaint to the NDIS Quality and Safeguards Commission at any time. See our complaints and feedback page.
How do I get started?
Send us an enquiry or call us. We talk through what you need, agree a service agreement and a regular time, and then start. Support coordinators can enquire for a participant.
Words we use, explained
- Household tasks
- The NDIS name for help with essential tasks at home that you cannot do because of your disability, including cleaning and yard work.
- Core supports
- The part of an NDIS plan that pays for everyday help. Cleaning and gardening come from the Assistance with daily life category.
- Price limit
- The most a provider can charge NDIA-managed and plan-managed funding for a support. It does not bind self-managed participants.
- Registered provider
- A provider approved by the NDIS Quality and Safeguards Commission for particular supports. Manora is registered for household tasks.
- Service agreement
- A written agreement between you and the provider about what they will do, when, for how much, and how to change or end it.
- Support at Home
- The government program for older people living at home. It replaced home care packages on 1 November 2025.
- Everyday living services
- The Support at Home category that includes cleaning and gardening. You pay a contribution towards these services.
- Associated provider
- A business that delivers aged care services on behalf of a registered aged care provider, which stays responsible for the care.
Enquire
Tell us what you need
We reply promptly. No cost or commitment to ask.
Tell us your suburb and we will confirm whether we can help.
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